If you’re wondering why your Blackberry stopped receiving email yesterday, don’t wait for an answer from RIM

Imagine my surprise when I checked my trusty Blackberry for email yesterday morning at 8AM, and noticed that my regular, “start-of-the-day” emails were mysteriously missing from my Blackberry inbox. According to the Blackberry enthusiast site “Crackberry“, Research In Motion (or RIM, the company who actually makes the Blackberry phones and operates the Blackberry Internet Service or BIS) confirmed that BIS users were experiencing “delayed” email, but other Blackberry services such as Blackberry messenger and SMS were unaffected. I don’t know about you, but my BB messenger texts were also delayed. Fortunately, sometime after 3PM ET, services began to return to normal. But there were still scattered delays.

So, what happened? Well, if history is any indicator, we will never know.  RIM has traditionally not believed in “full disclosure” when it comes to outages.  In the past, they have always been very vague about why outages occur, and even more vague about what steps they are taking to try to prevent or minimize future outages. So many people I know rely heavily on their Blackberrys for instant communications with their colleagues and customers. Outages such as this are very frustrating. In a time when the Blackberry’s competition is increasing with the release of the Google Droid handset and upcoming Google Nexus, RIM had better be careful. There is so much buzz about the new Google phones, but it remains to be seen if business professionals will abandon their trusty Blackberrys and jump onboard a brand new phone platform. The difference with the Google devices is that most people “trust” Google’s reliability and reputation for things that “just work”. Would you switch?

Advertisements

One thought on “If you’re wondering why your Blackberry stopped receiving email yesterday, don’t wait for an answer from RIM

  1. If you have a Blackberry Curve 8300, you can now record video on it. The original software that came on the Curve 8300 did not include video recording. However, software version 4.3 included an update that adds this feature. If you have a Blackberry Curve 8300 with the newer software, recording video is fairly easy to do.

    Like

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s